What Difference Digitization will make in the Insurance Industry | Authored by Dr. Kirti Sharma
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As per Dr. Subhash C Khuntia, Chairman – IRDAI, the emerging new age technologies like Predictive Analytics, Machine Learning, Internet of Things, Chatbots, Artificial Intelligence, Telematics, Augmented Reality/Virtual Reality, Blockchain can be of immense use in insurance space as these would enhance personalized customer service, improve efficiency and result in economies of scale specially in a country like India with a large customer base.
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