Elevating Customer Experience: Do you Want to Try a Few New Routes? | Authored by Dr. Jones Mathew
About
-
ABOUT
-
MEDIA
-
ANNUAL EVENTS
There have been tried and tested methods to elevate the CX factor such as mapping customer journeys diligently, implementing quick customer service turnaround times, and listening and responding empathetically to customer angst on the internet. Since improved CX has a direct bearing on purchase frequency, purchase value, loyalty intensity, and advocacy activities of customers, it is probably time to explore some additional methods for designing and engaging customers with a better CX.
Recently in Media
Shaping the future of travel: Why sustainable tourism matters | Authored by Dr Harish Kumar
Read MoreContact Us
-
Great Lakes Institute of Management,
2nd Floor, Orchid Centre,
Golf Course Road, Sector 53,
Gurugram, Haryana 122003
