Food aggregators must put staff on top of menu | Prof. Suresh Srinivasan writes for The Hindu Business Line

Prof. Suresh Srinivasan has authored an article titled 'Food aggregators must put staff on top of menu' published by The Hindu Business Line. The article highlights that there seems to be excessive focus on technology, but lack of focus on people, relationships and the emotional connect with delivery partners. These issues impact their engagement with the company and customers; their priority to satisfy investors, and also squeeze two other key stakeholders — restaurant and delivery partners.